By Clay Spinuzzi PhD
How does a telecommunications corporation functionality while its correct hand usually does not comprehend what its left hand is doing? How do swiftly increasing, interdisciplinary corporations carry jointly and practice their wisdom paintings? during this e-book, Clay Spinuzzi attracts on warring theories of labor task - job idea and actor-network idea - to ascertain the networks of job that make a telecommunications corporation paintings and thrive. In doing so, Spinuzzi calls a truce among the 2 theories, bringing them to the negotiating desk to parley approximately paintings. particularly, approximately internet paintings: the coordinative paintings that connects, coordinates, and stabilizes polycontextual paintings actions. To advance this uneasy discussion, Spinuzzi examines the texts, trades, and applied sciences at play at Telecorp, either traditionally and empirically. Drawing on either theories, Spinuzzi offers new insights into how web paintings really works and the way our theories and examine tools might be prolonged to higher comprehend it.
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Extra info for Network: Theorizing Knowledge Work in Telecommunications
Sample text
1995, p. 304) Latour goes on to catalogue various attempts to stabilize actor–networks: Mol and Law’s fluids, Callon’s modes of coordination, and his own regimes of delegation (p. 304). At the same time that these scholars are attempting to shore up the stability of actor–networks, as I noted earlier in the chapter, Engestr¨om et al. (1999) and Nardi et al. (2002) are grappling with the problem of too much stability in activity networks. I won’t promise a tertium quid or a “just right” solution, but I turn to genre as a way to frame the stability/instability dialogue more productively.
Like Telecorp’s telecommunications network, Telecorp’s service provided an illusion of unity that hid heterogeneity. For example, Rex’s owner considered his local telephone company to be Telecorp. But his phone service was a “resale”: he called Telecorp with problems, addressed his payments to Telecorp, praised Telecorp when problems were fixed quickly, and cursed Telecorp when his dog was struck by a car, but his actual service provider was BigTel. Telecorp bought BigTel’s service at a legally mandated discount and sold it at competitive market rates.
For instance, suppose you want to connect your stores in Midsize City (Point A) and Hills City (Point B) with a dedicated data line; you’re not going to be dialing anyone else with that line, just the other premises. You want a premises to premises (prem to prem) line. So you order that line through Telecorp. Since it’s a long distance line, Telecorp selects an appropriate long distance vendor that can connect the two points – in this case, BigTel – and places an order. If it were a local call, though – for instance, if you were to hook a cash machine’s data line directly to the bank that owned it, and both were in Midsize City – it would normally be handled by CLEC Provisioning.
