By Steve Ellis
Covers the priorities and demanding situations dealing with corporations who're more and more fascinated with 'knowledge work'; it really is written from a human kin - instead of a technological - point of view. It makes use of genuine instances, subsidized up by means of facts and research from an in depth examine into strategic wisdom established operating (KBW). The content material of the ebook attracts on leader resources: the author's personal services in KBW built over 5 years of blue chip KBW consultancy, and the result of a formerly unpublished 5 yr examine. The ebook bargains transparent, step by step counsel to executives who have to comprehend, set up and enforce KBW.
- Outlines the main demanding situations for KBW in any respect organisational levels
- Self review questions on the finish of every of the 4 chapters
- Interchapter case reports for extensive teaching/understanding
Read or Download Knowledge-Based Working. Intelligent Operating for the Knowledge Age PDF
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Additional info for Knowledge-Based Working. Intelligent Operating for the Knowledge Age
Example text
N Account management. Customer service is a key area to consider in a vendor, and talking with referees provided can be critical in understanding how responsive a vendor actually is. n Support. When things go wrong, support is needed. Having a strong support structure will make a lot of difference when faced with irate customers. Consider a clearly stated service-level agreement that explicitly outlines roles, responsibilities and response expectations. In selecting an LMS then the process outlined below will normally pay dividends.
But for the knowledge worker, where the primary requirement is an effective knowledge-based contribution, the need is very different. Thanks to information communication technology, we can acknowledge that work location is no longer the straitjacket it was for industrialised work. Knowledge work which requires creativity, as all innovative and creative people will tell you, tends not to develop in a regular, linear or controlled fashion. Chaos and disorder (Peters, 1995) can often be the mother and father of innovation and new knowledge.
The connection between activity and output is much more complicated, difficult to measure or quantify and often impossible to observe. Let us take a typical knowledge-working situation – for example, a team of marketing executives charged with constructing an advertising campaign for a new automobile model range. They know they have to come up with elements of the campaign like the new car name, some catchy slogans and a brand image for the new model and suggest where and when to place the advertising.
