By Adrian Wallwork
If you're a non-native English speaker and make cell calls as a part of your paintings, then this e-book is for you. by means of utilizing the instructed directions, you'll stand a miles better likelihood of creating an efficient mobilephone name. you'll learn the way to:<p>
- prepare for a choice either psychologically and from an English language element of view<br>
- receive calls (if you're employed on reception)<br>
- leave messages<br>
- find out approximately one other corporation and speak about your individual company<br>
- chase humans (i.e. those who haven't up your requests)<br>
- deal with tricky calls and callers, and enhance your mobile manner<br>
- use the phone whereas engaged on a support table or helpline<br>
- resolve language problems (i.e. if you happen to can't comprehend the opposite person's English)<br>
- improve your pronunciation<br>
- use assets on the web to enhance your listening skills<p>
The ebook concludes with a bankruptcy of priceless words. there's a short advent for running shoes on how you can educate mobile and helpdesk talents inside a company English course.
Read Online or Download Telephone and Helpdesk Skills: A Guide to Professional English PDF
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Extra info for Telephone and Helpdesk Skills: A Guide to Professional English
Sample text
Try to keep the message as short as possible. The above voicemail could be re-recorded as: Adrian Wallwork. I am free after three o’clock CET. My cell number is: 0039 340 7888 3041. Or leave a message after the tone. A. ) It is particularly important to keep the message short if your voicemail is in English and in your own language. It is probably best to leave the first part of the voicemail in English: if your foreign clients hear your voice message in your own language they will probably put the phone down immediately.
A. OK. Goodbye. OK Penny I’ll ring her straight away. Goodbye. Even if you make more mistakes in your English, try to use Version B type responses. Version A responses will simply make the caller frustrated. 9 Adopting a friendly tone Research has shown that if you try to smile while talking on the telephone and also imagine that the caller is also smiling, then your tone of voice will sound friendly and helpful. If you sound friendly then the caller is likely to make more effort to help you to understand what he / she is saying.
I was wondering how you were getting on with the sales report. Well, I am afraid I still haven’t had time to finish it yet. OK, I understand that you are under a lot of pressure at the moment, but the report was due in at the beginning of last week. Realistically, when do you think you can finish it? I would hope by the end of this week. Well, could we make that a definite deadline? 00 on Friday this week. OK. I am counting on you to do this, because I promised the sales manager that I would give it to him on Monday morning, and I need a couple of hours to go through it first.
